The COMPANY has created this website with the sole purpose of serving their customers. The website www.4-box.gr is simple and friendly to use and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order, which is safeguarded by us.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the 4-box.gr website, our use of this data and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data that you provide to us during your orders on this website.
General

The information voluntarily provided by the users of the mentioned website is used by 4-box.gr in order for its users to have direct and effective communication with the store, to provide them with answers to specific questions they ask and finally to serve and execute their orders. The information that 4-box.gr collects through the website is intended to measure the number of visits, to determine the customers’ requirements for more products and to facilitate transactions with the company. 4-box.gr does not distribute to any other organization or partner not affiliated with 4-box.gr the email addresses, or any other information regarding its users and customers.

Collection of information

4-box.gr has designed its website so that its users can visit it without having to reveal their identity unless they wish to do so. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or send an email to info@4-box.gr.

Use of Information. 4-box.gr collects four types of information about users. When filling out any order form on our website, you will be asked for your full name, address, postal code of your area, your e-mail address, your telephone number, credit card details, the method of payment of the order. In addition, you may also be asked for more specific information, such as shipping – delivery details of an order, billing details or details about an offer you have requested. 4-box.gr makes use of the information you give us during the electronic submission of the form in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by 4-box.gr, (iv) special offers of 4-box.gr, (v) activation of telephone or internet service, (vi) receipt of gifts after a competition draw. You can choose whether or not you wish to receive such communications from 4-box.gr by sending your request by e-mail to info@4-box.gr.

Access to Information.

Every order processing requires the collection of personal data for delivery or booking of an order. Also the use of a credit card, for the charging of which documents identifying the data of the legitimate holder are required the first time only, is guaranteed in every case. Any document and document certifying and declaring the identity of the customer remains strictly confidential and is only checked by the responsible responsible department of 4-box.gr. Your submission of your personal data means that you consent to the use of these data by the employees of 4-box.gr for the reasons mentioned above. 4-box.gr requires its employees and website maintainers to provide its users-customers with the level of security stated in this Privacy Statement. Under no other circumstances may 4-box.gr share your personal information with others without your prior consent, unless required through legal channels. Please note that under certain conditions permitted or imposed by law or on the basis of a court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in the case of a court order).

Cookies

4-box.gr has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as 4-box.gr, to operate smoothly and without technical anomalies, to collect multiple choices of the user, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users’ computers or to the files stored on them. We use cookies to provide you with information and to process your orders and they are automatically deleted each time you leave the site. You should be aware that cookies are absolutely necessary in order for the www.4-box.gr website to function properly and seamlessly.

Correction, Modification or Deletion of Information

4-box.gr allows its users to correct, change, complete or delete data and information that have been submitted to 4-box.gr. If you choose to delete information, 4-box.gr will act to delete this information from its files immediately. For the protection and safety of the user, 4-box.gr will try to ensure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to make any queries contact 4-box.gr via www.4-box.gr or by e-mail at info@4-box.gr. Changing or correcting your personal data can also be done through the registration page of 4-box.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password to our website also depends on you.

Periodical Changes

As 4-box.gr continuously expands, updates and improves its website, and the related products and services, it will update this policy. We recommend that you read this procedure periodically in order to be informed of any changes in the content of this privacy policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Procedures applied by 4-box.gr

If you use this website you accept and consent to this Privacy Statement and the terms and conditions of use of the website announced through it.
Returns Policy

The company 4-box.gr supporting the E-commerce gives you the opportunity, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.

Wanting to highlight the benefits of using the Internet in our daily shopping, below are the terms and conditions of return of defective or non-defective products.

Product Returns due to delivery error

In all cases in which other than the sold products are delivered, by type or quantity or missing properties that have been previously agreed in writing with the COMPANY, the customer returns the products for inspection and verification of the error. In this case, the costs of returning the products to the company as well as the costs of resending them to the customer are borne by the COMPANY as long as the method of return proposed by the company is followed.

Returns of defective products

If it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the warranty or if the company 4-box.gr itself provides the warranty directly, the following applies:

The warranty is provided for a limited period of time indicated in the detailed characteristics of the product. After this period or repair the replacement of the products is possible with an additional charge after a new agreement with the customer.

The return of the product to be replaced should be made with all the documents that accompanied the product (e.g. DAT, Retailer’s receipt, etc.) and its complete packaging. If it is a defect that was discovered later than delivery and the packaging does not exist or also if the packaging of the product was received by the distributors upon delivery of the item, the packaging of the product is not required.

The return of the products will be carried out either by personnel and means of transport of the COMPANY or by courier, or in one of the stores maintained by the company 4-box.gr with the brand “4-box.gr” nationwide. In cases of return via courier, the customer is responsible for the shipping costs to the COMPANY and 4-box.gr is responsible for the shipping costs of the replaced or repaired product.

After the return of the products, the defect reported by the customer is checked and then contact with the customer to inform him about the results of the check.

If the defect is found, repair or replacement of the product is carried out, otherwise cancellation of the transaction in case the repair of the product is not possible in a reasonable time and another product of equivalent or better characteristics or equivalent value for replacement cannot be found by the COMPANY. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the original payment of the customer to the COMPANY.

In particular, in case of credit card billing, 4-box.gr will be obliged to inform the issuing bank for the cancellation of the transaction and the bank will then proceed to any action provided for under the contract it has drawn up with the customer without any further liability of the COMPANY. The company 4-box.gr after this information does not bear any responsibility for the time and manner of execution of the counterbilling, regulated by the aforementioned contract. In the case of payment by cash, if the customer had chosen the option “Click Away”, it will be done by returning the money to him from any store of the COMPANY’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.

In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.

Returns of products deemed to be defective on delivery (DOA)

The return of products considered defective on delivery (DOA) will be accepted within seven (7) calendar days of their delivery to the customer. At the same time, the product must be undamaged and must have all original documents that accompanied the product (e.g., D.A.T., Retail Receipt, etc.) and complete packaging. In such cases the following applies:

The product is received and inspected to determine the defect reported by the CLIENT.

Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of equivalent quality and price, otherwise in case the customer does not wish to be replaced, a refund of the original purchase will be made to the customer. The refund is made in the same way as the original payment of the customer to the COMPANY.

In particular, in case of credit card billing, 4-box.gr will be obliged to inform the issuing bank for the cancellation of the transaction and the bank will then proceed to any action provided for under the contract it has drawn up with the customer without any further liability of the COMPANY. The company 4-box.gr after this information does not bear any responsibility for the time and manner of execution of the counterbilling, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “Click Away”, it will be done by returning the money to him from any store of the COMPANY’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.

The shipping costs both for the return of the products to COMPANY and for the reshipment to the CUSTOMER of the replaced product shall be borne by COMPANY.

In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.

In the case of air conditioners, a visit by a technician from the authorised workshop of the supplier company and a written confirmation of the diagnosis of the defect of the appliance are required in order to consider the product as defective on delivery (DOA).

Return of non-defective products – Right of unjustified withdrawal by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (when it is such a contract), or from the delivery (when it is about products), and even more so when there are several products in the same order since the delivery of the latter and when there is an obligation to deliver products at regular intervals since the delivery of the former. Withdrawal is possible under the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The withdrawal statement is made in writing or electronically and 4-box.gr is obliged to send confirmation of receipt of the withdrawal statement as soon as it is received.

Following the declaration of withdrawal, the company Nerdom.gr is obliged to refund the price received within 14 days of receipt of the products.

No refund of delivery shipping costs if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

The refund to the customer will be made by the same means by which the original collection was made. Specifically, in the case of billing by credit card as follows. The company after such notification shall not be responsible for the time and manner of execution of the counterbilling, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “the Click Away”, it will be done by refunding the money to him from the store where he made the receipt of the product. In the case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.

The customer shall be liable to compensate the company if he has made use other than that necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal. The ascertainment of the nature, characteristics and functioning of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the goods and putting the goods into operation. The company is willing to inform the customer of any questions regarding the nature and operation of the products by providing additional information material, electronic or otherwise. In case of opening the packaging or putting the products into operation, the value of the products is automatically reduced as the product is classified as second-hand and the customer must compensate the company for the reduction in the value of the product. The reduction in value from the opening of the packaging and consequently from the classification of the product as used is examined on a case-by-case basis and is determined by the company and is usually in the range of 20%-30%.4-box.gr may agree with the customer to compensate the customer even with mutual offset.

If the withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided until the withdrawal declaration.

In the event that the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.

Exceptions to withdrawal

No withdrawal shall be possible in

service contracts after the service has been fully performed, if performance has begun with the customer’s prior express consent and with the customer’s acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the supplier

products which are not suitable for return, for reasons of health protection or hygiene, and which have been unsealed after delivery, such as personal care articles (including but not limited to depilatories, shavers, shavers, clippers, brushes, toothbrushes and thermometers, etc.).

contracts where the consumer has specifically requested a visit from the supplier to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts which were necessarily used in the performance of the maintenance work or repairs, the right of withdrawal applies to those additional services or goods.

the sale of sealed sound recordings or sealed video recordings or sealed computer software, unsealed after delivery.

Safe Products – Warranty Terms

The products made available by COMPANY are endurance products which carry all necessary safe operation certification. The products are accompanied by written instructions for use (except for simple to use products) and by a written warranty of good functioning of reasonable duration. The warranty of the device is valid according to the manufacturer from the date of purchase and allows for free repair of the problem, as long as the following conditions are met:

The dealer’s warranty and proof of purchase of the appliance must be present.

The warranty and the receipt of the manufacturer’s warranty and the proof of purchase must be provided, provided that the manufacturer’s warranty and the receipt of the warranty have been received.

Do not exclude the damage based on the manufacturer’s warranty form.

PRIVACY POLICY

Privacy Policy

1.Each time you use this website www.4-box.gr you are bound by the then-current Privacy Policy and you should read this document each time you use the website and ensure that you accept it.

2.The personal data you provide us will be processed and kept on file under the responsibility of 4BOX for the following purposes. the processing of your requests; and iii.the provision, with your consent, of information in respect of 4BOX products, which provision of information includes, in respect of the aforementioned products, the sending of commercial correspondence by e-mail or other equivalent electronic means (such as, for example, SMS). If you are a registered user, you can change your preferences regarding the sending of such updates by referring to the “USER PROFILE” web page, where you can edit your preferences. iv.In the event that you provide us with personal information of a third party, you are responsible for informing that person about the use of their information and for obtaining their express consent that such information is provided for the purposes explained above. In the event that you have purchased a product or gift card, the personal information of the third party that you have provided to us will be used for the following purposes.

3.4BOX 4BOX BALOMENOS STAIROS-MICHAEL SARRIS O. E (VAT No. 801315568), located at 3-5 Herakliou Street, Halandri, P.O. Box 15232, as the controller of the file, undertakes to ensure the confidentiality of your personal data and to ensure that you exercise your rights of access, rectification, erasure and opposition by sending an e-mail to info@4-box.gr, in the context of “Personal Data Protection”. If necessary, we will ask you to provide us with a photocopy of your identity card, passport or other valid proof of identity.

4.In order to fulfill the purposes of clause 2 above, we hereby inform you that by registering and providing information through this website, you expressly authorize us to disclose and/or transfer such information to third party processors, information collection centers, financial institutions or other third party service providers that assist in our business operations (such as fraud detection, account collection, corporate and reward programs, suppliers, service providers, and other third party service providers). By providing information on this website or otherwise to us, you expressly authorize us to disclose and process your information as described above. Your consent to this access/disclosure includes those instances where, for the efficiency of service delivery, suppliers may be located in the United States of America or other countries or territories outside the European Economic Area.

5.The user (you) hereby ensures that the information provided is correct and accurate and undertakes to notify any change or modification thereof. Any loss or damage caused to the site or to any third party responsible for the site due to the provision of incorrect, inaccurate or incomplete information in the registration fields shall be the sole responsibility of the user.

6.Cookies:On this website we use cookies, small text files with information about your navigation on the website, whose main purpose is to improve your experience as a user of our website.

Information about Cookies

What are cookies?

A cookie is a small text file that the website installs on your computer, phone or any other device, with information about your browsing of this website. Cookies are necessary because they make browsing easier and friendlier without harming your computer.

Although in this policy the generic term cookies is used by the website as the main method of storing information, the browser’s “Local Storage” is used for the same purposes as cookies; in this sense, all the information contained in this section also applies to this “Local Storage”.

What are cookies used for on this website?

Cookies are an essential factor in the way our website works. The main purpose that our cookies have is to improve your browsing experience. For example, cookies help us to remember your preferences (language, country, etc.) during browsing and on future visits.

The information gathered in cookies allows, among other things, to improve the website by evaluating usage numbers and patterns, tailoring the website to the individual interests of users, improved speed of searches, etc.

In some cases, with your prior consent, we may use cookies, tags or other similar systems to obtain information that allows us to show you from our website or third-party websites, or from any other medium,advertisements based on the analysis of your browsing habits.

For what purposes are cookies NOT used on this site?

We do not store sensitive, personally identifiable information such as your address, password, credit or debit card details, etc. in the cookies we use.

Who uses the information stored in cookies?

The information stored in our website cookies is used solely by us, with the exception of what will be identified below as “third party cookies”, which are used and managed by external companies to provide us with services we request to improve the services and user experience when browsing our website. The main services for those who use these “third party cookies” are to obtain access statistics and to guarantee the payment transactions made.

How can I avoid the use of cookies on this website?

If you prefer to avoid the use of cookies on this site taking into account the above restrictions, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are associated with this site.

You can use this option to avoid the use of cookies at any time.

How can I deactivate and delete the use of cookies?

To restrict, block or delete cookies from this website, you can, at any time, modify your browser settings according to the rules we indicate below.

Although the configuration of each browser is different, cookies are usually set from the Preferences or Tools menu. For more details on how to set cookies in your browser, consult your browser’s Help menu.